Coatbridge High School
17 Park Street
Home - School Partnership
At Coatbridge High School we are constantly 'aiming higher'. We strive to offer an excellent level of service to our whole school community and value any comments, opinions - even any complaints you may have, which will help us achieve this. We also welcome your compliments and make every effort to share them with all members of our school community.
We strive to ensure that telephone contact with the office is dealt with promptly, efficiently and politely. Equally we make efforts to ensure that all written correspondence reaches you in good time and contains information which you feel is important to your son/daughter's education.
We are now able to use new technology to reach you via text messaging. We would ask that you keep us informed of your mobile and email details so that we can maintain regular contact.
Our School Board and PTA play an active part in supporting the education of our young people. Your participation in these forums would be greatly appreciated. Each group meets once a month. Please contact the school if you are interested in becoming involved.
Procedure for Complaints
We are sorry if you feel you need to register a complaint and would advise, in the first instance, that you call the school (details given) to leave a brief description of your concerns with a member of our office staff. This information will then be passed to the relevant pupil support teacher, year head or member of senior management in the best position to resolve this matter for you. At a later date, we may request that you put this in writing.
Every effort will be made to ensure, where possible, that your complaint is addressed within five school days. We would ask that you be aware that our teaching commitments would take priority, but every effort will be made to respond to you as stated.
Please be assured that we would make every effort to resolve any issues fairly and to our mutual satisfaction. If however, you feel that you need to take matters further, we will be happy to provide you with the relevant information you would need to do this.